- Technical Assistance
- Product Training
- Field Services
- Accessories and Spare Parts
For Compaq International, customer satisfaction is the topmost priority. Compaq not only focuses on customer engagement before the sale and at the time of the sale, but it also ensures that it fulfils its post-sale commitments by helping its customers use its products in a smooth and hassle-free manner.
The customer support team at Compaq is available unfailingly for its customers to answer their queries and resolve their issues in the shortest possible time. For troubleshooting, Compaq’s team of Tech support experts are always prepared to offer any kind of technical assistance that may be required.
Proper installation and care are vital to the smooth functioning and long life of products. Therefore, we ensure that our customers are well-informed about both installation and post-installation management of the products. We have a global presence and we provide training in numerous languages.
For our clients’ engineers, operators, and technologists, we offer in-depth product and technical training and also familiarise them with the technical architecture of the products they are operating. We have a continuous training program in reliable network design and building which combines both theoretical and practical installation training for our customers globally.
Efficient field services are another offering of Compaq that sets it apart from the rest of its competitors. Our expert engineers from the customer support department will be happy to do personal visits to handle any issues which could not be resolved through distance communication. Personal visits by our technical experts can be scheduled easily with our customer support department.
Accessories and Spare Parts
Compaq understands that machines require replacement and repair of parts in their lifecycle. Therefore, Compaq maintains a complete stock of all spare parts which our clients may require. The detailed manuals supplied with the products contain the identification numbers of all products and accessories to enable customers to recognise and place an order for them easily.
Once an order has been placed, the accessories are shipped within 24 hours provided the order is clear and all the formalities have been completed properly.
All our products come with detailed manuals which contain information including but not limited to safety instructions, installation, operation, assembly-wise part lists, circuit diagrams. These manuals are written in a manner that they are easy to read and understand.